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Refund Policy

No Refunds on Customized Orders

All of our products — including prints, digital downloads, and other photographic materials — are custom-made to order. As such, all sales are final, and we do not offer refunds.

Please double-check your order details before placing your order, including:

  • Spelling of names

  • Selected images

  • Sizes and quantities

  • Shipping information

Damaged Orders

If your order arrives damaged during shipping, please contact us within 72 hours of delivery for a replacement.

📧 Email: info@alexmimagery.com
Include the following in your email:

  • Your order number

  • Photos of the damaged item and packaging

  • A brief description of the issue

We will review your claim and issue a replacement as quickly as possible.

Additional Notes

  • We are not responsible for shipping delays due to carrier issues.

  • Replacements are only available for items that are damaged during delivery, not for issues related to customer error (e.g., incorrect image selection).

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We appreciate your understanding and support of small, artist-owned businesses. Thank you for choosing Alexander Martin Sports Photography.

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